Digital employee

Digital workforce or a digital employee is software which automates patterns of how humans use computers in rules-based tasks. A digital employee is a team member that is trained to carry out the process just like any employee, only faster and without mistakes. All teams have digital employees alongside humans in the future.

One digital employee can manage one or more processes or tasks. Additionally, it can be trained to prioritise selected tasks. Digital employees are delivered as a cloud-based or on-premises.

Digital employees will revolutionise the way we work. The deployment of digital workforce is fast with low cost level, since no changes are required to the existing information systems. Work is continuously flawless and stable. And most importantly, digital workforce will help organisations rapidly increase their productivity.

Robotic Process Automation

A digital employee is performed by using Robotic Process Automation, (RPA), technology. They can also be called software robots. Previously software robotics has been used in software testing, but recently the use has been expanded to process automation of knowledge work. Software robots can be trained to undertake any computer work. They handle particularly well repeatable and rule-based tasks.

A software robot meets the strict security standards, since it doesn’t save any processed data. It is assigned with the same user rights than people carrying out the same task, and no changes are required to the applications in use.

The complex IT systems involve a lot of data- intensive work repeatedly typed by specialists. In transformation situations, like integration projects, merger integrations or outsourcing projects, a large part of knowledge work could be replaced quickly and economically with RPA: Software robots can also postpone IT investments.

Software robots can reach the same benefit in productivity than in outsourcing but by maintaining the control of operations within the organisation. The technology partner of Digital Workforce is BluePrism, the global leader in RPA technology.

Technology by Blue Prism

Digital Workforce utilises Blue Prism’s RPA technology in its services. Blue Prism is a pioneer and the global market leader in Robotic Process Automation software.

The strengths of the technology include quick deployment, scalability, high availability, performance, efficient recovery, and flexibility.

Digital Workforce provides digital workers as a cloud service. The cloud service is dispatched from a server room following the ISO/IEC 20000/27001 guidelines and safety standards. These standards are reinforced, when necessary, with customer specific national information security guidelines.

Digital Workforce offers support in Finnish, English and Swedish in deploying and managing digital workers.

We continuously develop our services and supportive functions to best serve our client’s needs. Our management and reporting tool, closely following the digital workers’ activities, is as an example of our continuous efforts to respond to customer needs.


Videos

  • Case Ropsu – Espoo’s tireless digital worker

    Ropsu, a cloud based software robot, works in the City of Espoo in the elderly services’ home care unit. Ropsu’s job is to supervise the adequacy of human resources and to place orders for temporary work force.

  • Digital Worker vs. Human

    Digital worker versus a human in conducting a data transfer task. Which will win?

  • Robotic Process Automation Pilots in the City of Tampere – Experiences and Learnings

    City of Tampere has piloted three different processes in the Pegasos patient information system. Maria-Leena Airaksinen and Laura Pasuri from City of Tampere and Solution Consultant Elias Levo from Digital Workforce introduce the pilot projects.

  • RPA at OP – Experiences and Learnings

    Lauri Peltola (Senior Manager, Process Development & RPA) and Mika Lakka (Senior Manager, Private Back & Middle Office) from OP introduce RPA in their organisation. What are the business experiences and how do employees feel.

  • Software robotics pilot in Turku city’s real estate department

    The city of Turku wanted to experiment the use of software robotics. In the first pilot real estate project ids were transferred to the city’s property management system. Tuomas Piippo, Development Manager, City of Turku and Tomi Apostolakis, Solutions Consultant, Digital Workforce Nordic Oy tell about the project.

  • RPA pilot in University Hospital Tampere, Tays

    The RPA pilot project in University Hospital Tampere is about the automation of radiology opinion reminders. Tuuli Löfgren (Head of Department, Deputy Chief Physician), Pasi Kymälälinen (Planner, Tays) and Niko Lehtonen (Solutions Consultant, Digital Workforce) tell about the project.

  • RPA pilot at University Hospital Helsinki, HUS Information Management

    RPA pilot at University Hospital Helsinki, HUS Information Management

  • Digityöntekijä | Digital Workforce

    Digityöntekijä mullistaa työnteon. 10 vuoden sisällä jokaisessa tiimissä on ohjelmistorobotti.

  • Introduction to Blue Prism Robotic Automation Software Platform

    Dave Moss, CTO and Co-founder of Blue Prism introduces the Blue Prism Robotic Automation Software Platform and explains how the technology is used by accredited operational business teams to rapidly and cost effectively build their own process automations to support ever changing business initiatives and operational demands, within an IT governed framework.

  • Operational Agility Forum

    Highlights from the fifth meeting of the Operational Agility Forum. Leading industry attendees meet at Canary Wharf London to discuss how to increase operational agility through “business self service” process automation.

  • New Frontiers For Robotic Automation

    Robotic Automation has revolutionized manufacturing, delivering efficiency and providing high quality products for consumers. This video explores how robotic automation is moving into other industries and in particular the back office of the services industry.

  • Robotic Automation – What next for BPO’s

    Richard Jones, Chairman of Proxima and veteran of the BPO industry, discusses how Robotic Automation could drive the next generation of BPO’s. Richard outlines his view that unless BPO’s embrace this new approach to automation they could get left behind in this very competitive market.