Digital Workforce is the first robotics company certified with ISO 20000-1 Service Management Certification

2.5.2018

Digital Workforce, a growth-stage company delivering Intelligent Process Automation, is the first robotic company awarded service management ISO 20000-1 certification by Inspecta Certification Ltd. The certificate covers Digital Workforce’s Robot as a Service cloud service and Run Management support and maintenance service in Finland.

The awarded IT-system, certified based on international ISO / IEC 20000-1 standards, testifies to Digital Workforce’s commitment to designing, deploying, delivering and improving services in a way that meets the requirements set for software robots and provides added value to both the customer and the service provider.

Digital Workforce’s IT service management certification covers Robot as a Service, delivered from private cloud, as well as Run Management support and maintenance service. Digital Workforce’s Robot as a Service and Run Management services provide customers with a fast, scalable and secure way to utilize software bots.

– We have provided services in accordance with the ITIL- framework since the establishment of the company in 2015. We focus on quality and safety in our services. Our customer base consists of large private and public organizations that value and require high-quality and certified services from their partners, says Jukka Virkkunen, one of Digital Workforce’s founders.

“We believe that cloud services will rapidly become more common and we see that the certification of our cloud service will bring us new opportunities,” continues Virkkunen.

The company’s Robot as a Service is already the first cloud-based RPA service in the EU that can deliver CE-marked automation solutions. The CE marking signifies that the service can be utilized also to automate clinical processes that are regulated by the European Medical Devices Directive (93/42/EEC and 629/2010) and the legislation on the medical devices and supplies.

Contact Jukka Virkkunen, Partner, Digital Workforce +358 50 670 47, jukka.virkkunen@digitalworkforce.fi

Digital Workforce

Digital Workforce is the only company specialising in Intelligent Process Automation services on an industrial scale. Our intelligent digital workers automate knowledge work processes in large organisations freeing up the time of human employees for more valuable work. The deployment of digital workers requires no changes to the existing information systems. Digital Workforce was founded in the summer of 2015 and it currently employs over 150 IPA specialists in Finland, Sweden, Norway, Denmark and Poland.
www.digitalworkforce.eu