The Finnish Tax Administration selects Digital Workforce as its software robotics supplier

Digital Workforce has signed a service agreement with the Finnish Tax Administration to provide the organization with an extensive RPA-platform (Robotic Process Automation). The acquisition covers the licensing and delivery of software robots, solution training, support, maintenance and expert services. The RPA-platform is utilized across the entire Tax Administration.

The use of software robotics to automate the Tax Administration’s work processes has been investigated and tested since 2015. Through these investigations, the Tax Administration has identified RPA business benefits that include: reduction of costs and errors, more harmonized operations, inter-system integrations and increased process speed. All the identified benefits support the Tax administration’s strategic goals and translate into improvements in customer service.

As an Intelligent Process Automation (IPA) service provider, Digital Workforce has the flexibility to complement the capabilities of its software robots by extending its services – according to its customers’ needs – to cover other intelligent technologies.

Business of AI webinar with UiPath: A successful merger between RPA and AI

Register free for our upcoming Business of AI webinar with Boris Krumrey, UiPath’s Chief Robotics Officer! The webinar takes place September 20th,10:00 EEST (8:00 BST).

Key take aways from the event include:
– UiPath’s ecosystem of expert RPA and AI capabilities – what is available and how?
– Automating complex, non-routine tasks
– Use cases demonstrating the successful merger

Read more and register here.

 

How is Intelligent Process Automation (IPA) changing business – a reflection by Professor Leslie Willcocks

Digitalization, robotization and artificial intelligence have become business buzzwords, frequently brought up during conferences and board meetings. How does the reality of a modern enterprise look? Are companies ready to embrace the potential presented by new intelligent technologies?

Two years after our first exclusive interview with Professor Willcocks of London School of Economics and Political Science, one of the most respected experts in the field of knowledge work automation, Digital Workforce had the opportunity to reunite with him, this time in London. Reflecting on what has changed over the past two years and looking ahead at the future of RPA (Robotic Process Automation) and other intelligent technologies, the discussion tackled some burning challenges companies face when implementing these solutions, how they currently stand with regards to knowledge work automation and how they should measure success.

How far have we gotten over the past two years in terms of technology and how managers see RPA?

RPA has gotten a much higher profile than it had two years ago, the technology has to some extent improved, in the sense of being more enterprise reliable than before. There are different, more sophisticated and highly customizable tools available now, solutions that are more scalable than others, but the underlying technology has not changed that much.

Business people have looked at RPA and realized they have to invest in it, due to its potential economic value. However, all managers have not come to this realization at once – we have observed three distinctive waves, implementing the technologies due to different motives. The first wave was a rather limited amount of relatively mature businesses who saw the value of RPA right up front. The second wave came in 2016, when a larger number of companies started investing heavily in process automation. Finally, the third wave started in early 2017, induced by heavily intensified marketing activities of RPA solution providers, and this enhanced visibility has been since than pushing companies to board the RPA train as well.

“RPA used to be sold as a “quick win”, easily adoptable and relatively cheap tool that would give you cost savings and a quick ROI – but people have now started to realize that it is rather a strategic weapon.” – Professor Leslie Willcocks of the LSE

Moreover, some risks have emerged that were not obvious two years ago. With regards to the main challenges RPA brings to businesses, only about 25% are directly related to technologies. The remaining 75% is about not managing it as a strategic project. Companies tend to neglect aspects such as good governance, quickly available resources, getting the C-suite on board, treating it as both a change management as well as a technical issue. There is a large number of steps the management should take and action principles that should be followed in order to reduce these risks.

What do you see as the major challenge for companies implementing knowledge work automation?

For sure, the biggest challenge is that companies are still not treating this strategically enough. They underestimate what they can achieve with it – something called a triple win, consisting of enhanced shareholder value, customer value and employee value. Their ambitions oftentimes do not aim high enough.

In the case of RPA – they are partially stuck with looking at it as a tactical tool rather than a strategic weapon, as a discrete tool rather than a potential uniting platform, as a software implementation and not as a change in the work processes. Ultimately, companies often miss on the real business value with RPA projects by this mistake. Looking for a quick ROI and hard business numbers to prove the added value while not factoring in that the main benefits might be unanticipated, such as improved customer experience and working morale of the employees, is the biggest mistake many modern enterprises make.

On top of that, cognitive automation has not yet taken off and is still at a promising, relatively immature stage. Some firms are implementing discrete uses of cognitive automation, which bring them real business value and progress. It seems so that the true synergies will arise from linking RPA with cognitive automation, eventually creating a platform that integrates seamlessly with other digital technologies in place.

Is this strategic approach towards RPA a necessary step on the way towards the implementation of cognitive automation and platform building?

Indeed, where RPA rests within the organization signals whether the company sees it as strategic or not. If you create a centralized center of excellence and you have senior executives involved in it, it is pretty clearly of a strategic interest. On the other hand, if you treat it as a lower level tool that you would apply increasingly across the organization, it seems to be more of a tactical approach without a sense of direction. The potential of RPA in relationship to cognitive automation is immense and the different automation technologies should be recognized as complementary pieces of a whole.

What is the most exciting development that you have seen in this field recently?

Lots of the cognitive automation technologies are truly exciting, carrying a massive promise. Once companies start combining them, they can get to an impressive level of automation, almost end-to-end in some cases, pushing the potential uses of the increasingly available technologies further.

Do you think that the organizational maturity is not necessarily there yet?

Mostly, the maturity of organizations with regards to their ability to absorb this level of change is not high enough yet. Companies are absorbed with way too many other IT problems and issues related to managing operations. This leaves them in a place where they are not ready to absorb even more technological change. As a result, learning to integrate the new advanced solutions is being postponed because people are still learning how to fit the previous ones into their businesses and to drive business value out of them.

How do you think the success of RPA and these first AI activities should be measured?

In some ways, measuring this presents the same problems as evaluating a success of an IT investment. There are some obvious costs and service improvement measures – you can reduce costs while offering a much superior service, the degree to which the automation does that is one of them. There is also a range of softer yet crucial benefits – such as customer experience that could be expressed by a plenty of measures. Especially in regulated industries, these solutions could help the companies to quickly and accurately comply with the imposed regulations, providing relatively cheap trial opportunities, compared to how would the companies do it without automation. Another set of metrics could revolve around employees – level of satisfaction, of morale, of productivity with machines as opposed to productivity without them and what the human beings bring to that combination. Last but not least, metrics around the level of innovation are also interesting – is the company innovating more in products and services?

What do you expect to happen in the upcoming two years?

I would expect to see a lot more RPA use-cases showing how they fit with cognitive automation, bringing lots of business value. Additionally, cognitive tools would improve on certain fronts – not the machine learning or the algorithms behind them, these are already advanced. Rather, image and data processing together with natural language processing is going to improve greatly, integrating the enhanced productivity and performance.

 

Leslie Willcocks, a professor of London School of Economics and Political Science, is considered one of the world’s most respected researchers, speakers and business publications writers in the field of knowledge work automation.

Professor Willcocks held the closing keynote at this year’s Blue Prism World event in London. You can check out the highlights of his speech titled “Robotic process automation 2018: Now, Soon, Later” here.

Business drivers to implement Intelligent Process Automation

Under unprecedented pace of technological development and increasing pressure of competitors from across the globe, businesses’ digitalization of some degree is inevitable. Companies are altering their offerings, processes as well as operations to keep up with the changing environment and grow their business further. As with every investment, the decision to devote company’s resources into process automation and digitalization must add value to the business. What are the most relevant aspects and general drivers of such business decisions, related to intelligent process automation?

OPERATIONAL EXCELLENCE

Companies strive to maximize revenues and minimize costs, and every investment into new equipment should facilitate either decrease in costs or increase in revenues, leading to increased efficiency of a firm’s resources. Thus, looking at the drivers from the perspective of business’s operations, decrease in cost is doubtlessly one of the key motivators when implementing intelligent process automation.

Process automation allows people and companies to focus on their most valuable work such as creative thinking and product crafting, customer service and leadership. When robots perform an organization’s supportive activities reliably and seamlessly, its human workers are enabled to do the work that is most valuable to the organization. It’s easy to consider how this change might improve both a customer’s service experience and a worker’s mood when they no longer have to be distracted by things such as registering data in various systems, searching it up and interpreting it whilst trying to serve their customer. Simply put, companies can benefit from a more sellable higher quality service/product without an increase in costs.

On the other hand, employing a secure and uniform robotic workforce can significantly cut operational costs as the robots are not subject to human error. Smart solutions can also dramatically increase operational efficiency through better optimization of resources, like decreasing a machinery’s downtime or cutting overlapping activities. Besides the obvious savings due to optimized use of resources, manufacturing firms may expect a significant drop in maintenance costs thanks to the potential of predictive maintenance, accompanied by savings in inventory costs and logistics, while service companies may benefit from more accurate reports and interpretation of data through better risk management, design of KPIs, internal training and services that accurately address customer needs.

Intelligent process automation enables companies to optimize their processes in real-time. This increase in productivity will not only bring higher levels of output, but also potentially much broader product/service spectrum of a better quality, targeting new segments of customers with tailor-made propositions.

BUSINESS AGILITY & NEW MODELS

Process automation in a reliable way enables the companies to direct their attention to high-margin parts of their offerings, or to completely new areas of business. Driving enterprises to explore untouched market opportunities, new digital technologies are bringing complex changes to the current business models. Core resources together with the central value proposition alter, enabling the firms to extend their portfolios. Additionally, hand in hand with business agility goes the idea of customer centricity. In case of a successful extension of the product portfolio (or of the offer as such thanks to additional customer-centric services), companies will grow their business, welcoming new revenue streams to their business models.

MASTERING THE DATA

The issue companies have today is not how to collect data – but rather how to make sense out of all the data available. Everybody is talking about terms such as Big Data and Internet of Things – yet only a few actually knows how to crack it. Thanks to a significant drop in costs of computation and the development of smaller and smarter sensors, the ever-expanding connectivity allows for unprecedented insights, assuming the data are correctly analyzed and understood. This combination of arising new hardware and increasingly sophisticated software holds an immense promise for businesses, eventually enabling physical objects to communicate autonomously among each other. The potential added value hidden in all the data a company produces but not yet fully understands is truly tempting.

With increased process reliability thanks to the data processing, companies can benefit from enhanced accuracy of operations once a system of smart process automation is in place. Eliminating the potential risk of a human factor, especially when talking about routine, standardized and non-creative processes, having an intelligent automated system in operations would enable the companies to redirect their most valuable resources – the human resources – towards more business-value-adding activities.

IT INFRASTRUCTURE & ARCHITECTURE

As much as a driver, the IT infrastructure can also be the most challenging factor when shifting towards more automated and digitalized processes. Digitalizing company’s operations will require more than a simple upgrade of current IT systems – rather, the companies must be ready to review their automation and digitalization processes in a deeply complex way.

Given that some form of computation technology is incorporated to virtually every organization active on the modern markets, companies might be motivated to unify their various systems, uncovering unexpected advantages and synergies. Creating a completely new IT infrastructure is demanding in terms of time, human as well as financial resources and oftentimes the readily-available solutions on the market are not sufficient. Overcoming this challenge through a highly customized solution would ensure the company retrieves the most relevant insights, enabling for flexible reactions.

 

Besides these key categories, there is one more crucial driver for companies to implement intelligent process automation and related technologies – the company’s culture. Through their leaders, companies must evolve a certain level of digital literacy and a corresponding company culture. To fully benefit from the intelligent process automation, firms should develop a strategy and a company-wide vision of a strong digital business culture, both customer as well as employee-focused.

Our journey and motivations to increase the intelligence of virtual workers – A reflection by Digital Workforce Head of AI, Gaurav Khullar

Recently, I’ve been devouring myself into critically thinking about innovation. Can there be a scientific framework for creating innovation and using it for the prosperity of businesses and humanity? Or does innovation happen due to random sparks of brilliance and ingenuity of the human brain. Whatever the reason, one thing is clear: Only innovation that results from solving someone’s need or want and is packaged at the right price will prosper.

There has been a lot of hullabaloo around Artificial Intelligence in the recent past and the fire has been further fuelled by media reports about spectacular AI achievements e.g. Deepmind’s AlphaGo, Microsoft’s machine translation reaching levels of human performance and many others. Sceptics or rationalists (as they may like to call themselves) would rather question the impact that such AI will have on humanity. Believers, on the other hand, would like to believe that AI will one day become a superpower.

For an organization like Digital Workforce, the goal is to create AI that will always empower humans rather than overpower them. Humans will be empowered if AI can help them in: a) making decisions that are unbiased and objective and require a lot of computation and data mining that is unwieldy for a human b) getting more satisfaction from their jobs by automating their routine tasks so that they can focus on more creative tasks.

Automation of routine tasks has been possible for many years by using automation scripts. However, more elaborate and industrialized commercial software have started to appear since the last couple of years. These software applications have gained the name of Robotic Process Automation (RPA). The RPA applications have not been as glorified as ML, but they have been providing a lot of value and the RPA industry is expected to be in multi-billion USD range by 2021.

What is especially interesting for me as an AI practitioner is the convergence of ML/AI and RPA. RPA robots have the limitations that the business rules have to be manually pre-programmed and they can only process structured digital data. They can therefore only automate a fraction of business processes where the format of digital data is structured and pre-defined. Also, these robots are not good learners – they don’t have the “digital brain” to learn patterns and rules from data. That said, their strength is that they can work with any existing IT application which means that cost of automation using RPA is minimal. RPA software also has the capability to integrate with AI components using REST API calls – this capability is a huge enabler to use AI as the brain and RPA agents as the hands to execute business processes.

The limitations of RPA no longer hold it back as integrated AI models can understand and process unstructured and unformatted data for it (including in non-digital format e.g. text in paper documents). Such a capability is termed as Intelligent Process Automation (IPA). The IPA market is an order of magnitude larger than the RPA market.

We at Digital Workforce are on a journey to create an IPA platform – a digital brain force for our RPA agents so that they can automate tasks requiring higher order of “brain” function. Hopefully, this will unlock a tremendous amount of business value which can be reinvested to develop more meaningful and innovative experiences. Our hope is that our innovation will fuel and empower corporations to further their own innovativeness.

Would you like to join us on the journey? We are growing our AI team! Find out more here.

 

Gaurav is responsible for defining, developing and delivering Digital Workforce’s AI strategy. He joined Digital Workforce from a Senior Manager & AI Lead for Data Science role at Accenture. He has strong experience in AI, e.g. context aware computing, personalised customer experience, churn prediction, econometric forecasting and predictive maintenance, gained from his previous positions at Nokia, Microsoft, Tecnotree, Accenture and a few co-founded start-ups. He has worked with technologies like Machine Learning, Natural Language Processing, Recommendation Systems and Deep Learning.

Contact: Gaurav Khullar Head of AI, Digital Workforce, +358 50 482 1216 gaurav.khullar@digitalworkforce.fi

Want to learn more about the latest developments in AI and how intelligent solutions can benefit your business? Gaurav hosts a monthly expert interview webinar series. Access all interviews free on ai.digitalworkforce.eu 

Workforce Management: Manage your virtual workforce real-time where ever you are!

Digital Workforce has developed its own mobile and desktop application to improve the management and result reporting of RPA based digital workforce. The Workforce Management application is already in test use and is soon made available for all Digital Workforce cloud service customers as part of the Robot-as-a-Service package.

The idea for Workforce Management originated from a customer survey that mapped customers’ wishes and needs in managing their digital workforce. The survey highlighted that organizations wanted an easily accessible and real-time channel for tracking their digital workers. The wish was motivated by the desire to attain general peace of mind, control and the ability to further develop operations.

Traditional applications offered only limited tools for monitoring and management and didn’t correspond well with the customers’ needs who wanted to know exactly what their robots had done and whether everything went as planned. The first application version of Workforce Management was quickly created and further developed in co-operation with Digital Workforce customers.

Digital Workforce developed the application for the BP platform to perform searches and present the information in a user-friendly format. Using Workforce Management, the customer organization’s admins are able to check the status, reports and performance of their robotic workforce at any time on a computer or mobile device. The application is also security-audited in May 2018.

The easy-to-use visual application integrates the management of digital workforce to the everyday life of the business and brings them better in touch with their virtual resources. In addition, the application helps the business management to further develop their use of digital workers and to identify new opportunities for their use.

Automation super week: Sign up for our September events across the Nordics!

The fall kicks off in the Nordics with a busy week of events. Digital Workforce organizes a total of 4 breakfast seminars in Norway, Denmark and Sweden. If you want to stay updated on the latest news and developments in process automation, software robotics and new intelligent technologies these seminars are for you! Check out our upcoming events below and register for your local event today.

Events in Denmark:

12.9. Copenhagen

Organized in collaboration with UiPath, the event’s list of speakers includes UiPath’s Technical Customer Success Director Rasvan Constantinescu along side Digital Workforce’s own representatives Jari Annala and Tony Minana. Customer presentation is held by Topdanmark Forsikring’s Senior Project Manager of RPA and Machine Learning Stig Geer Pedersen.

The presentations answer questions such as:

– How can you get the best results from RPA?
– How RPA can be used in different industries and business functions?
– How should you prepare for new intelligent technologies?

You will also have the opportunity to ask your own questions and network during the breakfast.

The event takes place at Scandic Copenhagen on Wednesday September 12th, 8.30-11.00 (CEST). Register free!

13.9. Aarhus

Denmark’s second breakfast seminar is also organized together with UiPath and both parties deliver their expers from Copenhagen to Aarhus. Jari Annala and Tony Minanan of Digital Workforce discuss the latest developments in the field of RPA and AI with UiPath’s Technical Customer Success Director Rasvan Constantinescu. The event will be held in an intimate setting to encourage more personal encounters and open discussion.

The presentations answer questions such as:

– What should you know about RPA best practices and success measures?
– How can organizations tap into the benefits of RPA in all fields and fuctions?
– What should you do now to be ready for the future involving intelligent technologies?

The event offers a great opportunity to address your burning questions and get personal advice from the industry’s leading experts .

The event takes place at Scandic Aarhus on Thursday September 13th, 8.30-11.00 (CEST). Register free!

Events in Norway:

13.9. Kristiansand

Digital Workforce holds an intimate breakfast seminar in Kristiansand, Norway to address questions often brought up by organizations starting their robotic journey. Presentations are held by Digital Workforce’s Norwegian team – the leading Intelligent Process Automation service providers in the country.

The speakers answer questions like:

– How can you identify the potential for RPA and other intelligent solutions in your organization?
– How can virtual workers accelerate digital transformation?
– What are the steps from introduction to long term success in implementing virtual workforce?

The event offers a great opportunity to address your burning questions and get personal advice from the industry’s leading experts .

The event takes place at Scandic Kristiansand on Thursday September 13th, 9.00-11.00 (CEST). Register free!

Events in Sweden:

13.9. Stockholm

Our largest event is held in Stockholm, Sweden. The opening speaker Kenneth Tellebo, Digital Workforce Sweden’s Country Manager is followed by a customer case presentation by PwC. Marcus Henriksson, PwC’s Head of AI and Automation tells about the company’s journey from a pre-study to implementing digital employees and how this transformed their business.

The presentations discuss topics such as:

– What’s the state of RPA in Sweden today are where is it headed?
– How RPA and other intelligent technologies can be used to boost business performance?
– What are the keys to long term success?

You will also have the opportunity to ask your own questions and network during the breakfast.

The event takes place at Scandic Continental Stockholm on Thursday September 13th, 8.30-10.00 (CEST). Register free!

Press release: Oslo kemnerkontor and Digital Workforce enter into an agreement on Robotic Process Automation (RPA)

Press release

Oslo kemnerkontor and Digital Workforce enter into an agreement on Robotic Process Automation (RPA)

Digital Workforce AS will deliver digital workers to the Oslo kemnerkontor – Robotic Process Automation (RPA), thereby becoming a supplier of RPA software and services for automation of the Oslo kemnerkontors defined work processes. The agreement has a frame of 3 years with the possibility of expansion up to 7 years. The estimated total value of the agreement is NOK 10 million and is the largest in Digital Workforce AS’s history.

The Oslo kemnerkontor is the country’s largest tax collector and is a municipal agency under the Bureau of Finance in Oslo Municipality. Oslo kemnerkontor will ensure that all debtors pay taxes and fees the political authorities have adopted.

Robot Process Automation (RPA) is the use of software that enables business executives to configure the software or the “robot” to work in their existing applications with transaction processing, data manipulation, resolution of responses and communication with other digital systems or residents.

Appointment process and competence

The most important criteria for choice of supplier and solution were a good methodology for employing digital employees, as well as understanding how digital employees can meet the needs of Oslo Office. In addition, the supplier’s handling of safety requirements was best among the providers. It is also important for Oslo kemnerkontor to get advice about organization changes and competence needs to succeed with RPA in the project and on a continuous basis.

“RPA is a young software platform and we needed a supplier who has a good understanding of the best possible utilization of the chosen software platform. It was important for us to be able to support a good methodology for hiring digital employees”, says Øystein Hillestad, Development Manager at Oslo Chemicals Office.

“Digital Workforce also offers good services for lifecycle management of automated processes that will contribute to continuous improvement, high uptime and efficient digital workers”, continues Hillestad.

RPA integrated in digital strategy

Hillestad states that the agreement entered into is in line with the Oslo kemnerkontors strategy. Which adds to increased efforts for digitization. Utilizing RPA software will be one of several steps that will enable further digitization. It is a goal of this acquisition to establish better customer services and turn employee’s work away from routine work to more value-creating and interesting work tasks.

Digital Workforce focuses on the Nordic municipal market and already has many municipalities as customers, among them Mora Municipality, Järfälla Municipality, Helsinki Municipality, Espoo Municipality, Tampere Municipality and Turku Municipality.

The agreement with Oslo kemnerkontor is important for the company’s further investment in the municipal sector, according Country manager of Digital Workforce AS, Odd-Henrik Hansen.

“This is a major breakthrough for the company. The municipal sector is an important focus area where we have begun building a good Nordic customer base and solid references. That we now win this agreement is a confirmation that we meet the most comprehensive requirements and can offer high quality products and services at a reasonable price”, said Hansen.

Media contact

Digital Workforce
Odd-Henrik Hansen
Country Manager
+ 47 977 14 195
odd.henrik.hansen@digitalworkforce.no

Media contact
Oslo kemnerkontor
Øystein Hillestad, utviklingsleder, Oslo kemnerkontor
+47 957 52 608, hillestad@kem.oslo.kommune.no

About Digital Workforce
Digital Workforce is the only company specialising in Intelligent Process Automation services on an industrial scale. Our intelligent digital workers automate knowledge work processes in large organizations freeing up the time of human employees for more valuable work. The deployment of digital workers requires no changes to the existing information systems. Digital Workforce was founded in the summer of 2015 and it currently employs over 160 IPA specialists in Finland, Sweden, Norway, Denmark and Poland. www.digitalworkforce.no

Digital Workforce and Digital Workforce Academy receive Blue Prism Innovation Awards

Blue Prism has selected Digital Workforce as it’s most innovative partner and the receiver of this year’s Partner Innovation Award. DWF Academy also received special recognision and the Most Innovative Use of Blue Prism Award. The awards were delivered at the Blue Prism World event in London.

Digital Workforce was selected as the winning partner due to its innovative use of Blue Prism technology in its services. The services recognized as grounds for the Partner Innovation Award include Digital Workforce’s cloud service, mobile service management, 24/7 process maintenance and quality assurance service, online training and repository component library for cloud customers.

DWF Academy was recognised with the Most Innovative Use of Blue Prism Award only 14 months after deploying its online training academy. DWF Academy is the only provider of a full spectrum of RPA-related topics for Blue Prism including how to develop complex, scalable and robust process automations globally. Helping students to gain real-world experience in automated processes with Blue Prism gives the courses a unique twist, and its students an invaluable experience.

For more information about the awards visit Blue Prism.

Robotics company Digital Workforce strengthens focus on Artificial Intelligence and appoints Head of AI

The leading robotics company in the Nordics, Digital Workforce, is moving towards more intelligent digital workers to drive new business. To support the growing market demand for solutions combining robotics and artificial intelligence, the company has appointed Head of AI, Gaurav Khullar, MBA, B.Eng.

Based in Helsinki, Finland, Khullar will be responsible for defining, developing and delivering AI strategy of Digital Workforce. Khullar joins from Accenture, where he was Senior Manager & AI Lead for Data Science. He has strong experience in AI solutions, e.g. context aware computing, personalised customer experience, churn prediction, econometric forecasting and predictive maintenance, gained from his previous positions at Nokia, Microsoft, Tecnotree, Accenture and a few co-founded start-ups. He has worked with technologies like Machine Learning, Natural Language Processing, Recommendation Systems and Deep Learning.

“Our customers have become skilled at utilising Robotic Process Automation to boost productivity and improve quality. The use of RPA is growing fast, but simultaneously new technologies emerge allowing more intelligent and learning solutions. We are delighted to welcome Gaurav Khullar to Digital Workforce, he brings unique multi-faceted, hands-on experience of AI technologies and business to our team”, said Jukka Virkkunen, one of the founders of Digital Workforce.

“Robotic Process Automation, or Digital Workers as we call it, can work perfectly on rule-based knowledge work tasks. Combining that with machine learning and other AI technologies allows organisations to automate more complex tasks and free up people to more strategic work. I am so excited by this unique opportunity to define and create this future with Digital Workforce”, explained Khullar.

Digital Workforce has automated over 500 knowledge work processes since the founding of the company in 2015. It was one of first companies in the world to provide industrial-scale RPA, robot-as-a-service, from cloud. Digital Workers help large organisations to process, classify and collect data across industries and functions. With AI led experiences RPA will become more intelligent and autonomous able to solve problems, do planning and provide knowledge & insight.

“AI and ML algorithms can be applied once the business problem and enough relevant data is available to solve the problem – these are the ingredients for any AI solution. For example, think of a car accident, parts of the insurance claims process are already being automated by RPA. With the help of AI technologies, bots can be taught to analyse pictures from the accident scene, work that is currently done by people. There are endless opportunities, but it must start from a business need,” told Khullar.

Contacts

Jukka Virkkunen, Partner, Digital Workforce, +358 50 670 47, jukka.virkkunen@digitalworkforce.fi
Gaurav Khullar Head of AI, Digital Workforce, +358 50 482 1216 gaurav.khullar@digitalworkforce.fi

About Digital Workforce

Digital Workforce is the only company specialising in Intelligent Process Automation services on an industrial scale. Our intelligent digital workers automate knowledge work processes in large organizations freeing up the time of human employees for more valuable work. The deployment of digital workers requires no changes to the existing information systems. Digital Workforce was founded in the summer of

2015 and it currently employs over 150 IPA specialists in Finland, Sweden, Norway, Denmark and Poland. www.digitalworkforce.eu