Razieh Ehsani of Digital Workforce presents her research at a Natural Language Processing Conference in Belgium

Digital Workforce Data Scientist, Razieh Ehsani presents her scientific paper on Open-source Morphological Analyzer for Azerbaijani Turkish language in Belgium at the 2018 Conference on Empirical Methods in Natural Language Processing. The event takes place in Brussels from October 31st through November 4th, 2018. We will be sharing highlights from the event and the latest research on AI, robotics and automation on social media and the Digital Workforce blog.

Looking forward to an exciting event in Brussels, we are proud to share with you the paper “MorAz: an Open-source Morphological Analyzer for Azerbaijani Turkish” by Razieh Ehsani, Berke Özenc and Ercan Solak from Isik University, Istanbul and University of Helsinki.

Business of AI webinar with UiPath: A successful merger between RPA and AI

Register free for our upcoming Business of AI webinar with Boris Krumrey, UiPath’s Chief Robotics Officer! The webinar takes place September 20th,10:00 EEST (8:00 BST).

Key take aways from the event include:
– UiPath’s ecosystem of expert RPA and AI capabilities – what is available and how?
– Automating complex, non-routine tasks
– Use cases demonstrating the successful merger

Read more and register here.

 

Our journey and motivations to increase the intelligence of virtual workers – A reflection by Digital Workforce Head of AI, Gaurav Khullar

Recently, I’ve been devouring myself into critically thinking about innovation. Can there be a scientific framework for creating innovation and using it for the prosperity of businesses and humanity? Or does innovation happen due to random sparks of brilliance and ingenuity of the human brain. Whatever the reason, one thing is clear: Only innovation that results from solving someone’s need or want and is packaged at the right price will prosper.

There has been a lot of hullabaloo around Artificial Intelligence in the recent past and the fire has been further fuelled by media reports about spectacular AI achievements e.g. Deepmind’s AlphaGo, Microsoft’s machine translation reaching levels of human performance and many others. Sceptics or rationalists (as they may like to call themselves) would rather question the impact that such AI will have on humanity. Believers, on the other hand, would like to believe that AI will one day become a superpower.

For an organization like Digital Workforce, the goal is to create AI that will always empower humans rather than overpower them. Humans will be empowered if AI can help them in: a) making decisions that are unbiased and objective and require a lot of computation and data mining that is unwieldy for a human b) getting more satisfaction from their jobs by automating their routine tasks so that they can focus on more creative tasks.

Automation of routine tasks has been possible for many years by using automation scripts. However, more elaborate and industrialized commercial software have started to appear since the last couple of years. These software applications have gained the name of Robotic Process Automation (RPA). The RPA applications have not been as glorified as ML, but they have been providing a lot of value and the RPA industry is expected to be in multi-billion USD range by 2021.

What is especially interesting for me as an AI practitioner is the convergence of ML/AI and RPA. RPA robots have the limitations that the business rules have to be manually pre-programmed and they can only process structured digital data. They can therefore only automate a fraction of business processes where the format of digital data is structured and pre-defined. Also, these robots are not good learners – they don’t have the “digital brain” to learn patterns and rules from data. That said, their strength is that they can work with any existing IT application which means that cost of automation using RPA is minimal. RPA software also has the capability to integrate with AI components using REST API calls – this capability is a huge enabler to use AI as the brain and RPA agents as the hands to execute business processes.

The limitations of RPA no longer hold it back as integrated AI models can understand and process unstructured and unformatted data for it (including in non-digital format e.g. text in paper documents). Such a capability is termed as Intelligent Process Automation (IPA). The IPA market is an order of magnitude larger than the RPA market.

We at Digital Workforce are on a journey to create an IPA platform – a digital brain force for our RPA agents so that they can automate tasks requiring higher order of “brain” function. Hopefully, this will unlock a tremendous amount of business value which can be reinvested to develop more meaningful and innovative experiences. Our hope is that our innovation will fuel and empower corporations to further their own innovativeness.

Would you like to join us on the journey? We are growing our AI team! Find out more here.

 

Gaurav is responsible for defining, developing and delivering Digital Workforce’s AI strategy. He joined Digital Workforce from a Senior Manager & AI Lead for Data Science role at Accenture. He has strong experience in AI, e.g. context aware computing, personalised customer experience, churn prediction, econometric forecasting and predictive maintenance, gained from his previous positions at Nokia, Microsoft, Tecnotree, Accenture and a few co-founded start-ups. He has worked with technologies like Machine Learning, Natural Language Processing, Recommendation Systems and Deep Learning.

Contact: Gaurav Khullar Head of AI, Digital Workforce, +358 50 482 1216 gaurav.khullar@digitalworkforce.fi

Want to learn more about the latest developments in AI and how intelligent solutions can benefit your business? Gaurav hosts a monthly expert interview webinar series. Access all interviews free on ai.digitalworkforce.eu 

Robotics company Digital Workforce strengthens focus on Artificial Intelligence and appoints Head of AI

The leading robotics company in the Nordics, Digital Workforce, is moving towards more intelligent digital workers to drive new business. To support the growing market demand for solutions combining robotics and artificial intelligence, the company has appointed Head of AI, Gaurav Khullar, MBA, B.Eng.

Based in Helsinki, Finland, Khullar will be responsible for defining, developing and delivering AI strategy of Digital Workforce. Khullar joins from Accenture, where he was Senior Manager & AI Lead for Data Science. He has strong experience in AI solutions, e.g. context aware computing, personalised customer experience, churn prediction, econometric forecasting and predictive maintenance, gained from his previous positions at Nokia, Microsoft, Tecnotree, Accenture and a few co-founded start-ups. He has worked with technologies like Machine Learning, Natural Language Processing, Recommendation Systems and Deep Learning.

“Our customers have become skilled at utilising Robotic Process Automation to boost productivity and improve quality. The use of RPA is growing fast, but simultaneously new technologies emerge allowing more intelligent and learning solutions. We are delighted to welcome Gaurav Khullar to Digital Workforce, he brings unique multi-faceted, hands-on experience of AI technologies and business to our team”, said Jukka Virkkunen, one of the founders of Digital Workforce.

“Robotic Process Automation, or Digital Workers as we call it, can work perfectly on rule-based knowledge work tasks. Combining that with machine learning and other AI technologies allows organisations to automate more complex tasks and free up people to more strategic work. I am so excited by this unique opportunity to define and create this future with Digital Workforce”, explained Khullar.

Digital Workforce has automated over 500 knowledge work processes since the founding of the company in 2015. It was one of first companies in the world to provide industrial-scale RPA, robot-as-a-service, from cloud. Digital Workers help large organisations to process, classify and collect data across industries and functions. With AI led experiences RPA will become more intelligent and autonomous able to solve problems, do planning and provide knowledge & insight.

“AI and ML algorithms can be applied once the business problem and enough relevant data is available to solve the problem – these are the ingredients for any AI solution. For example, think of a car accident, parts of the insurance claims process are already being automated by RPA. With the help of AI technologies, bots can be taught to analyse pictures from the accident scene, work that is currently done by people. There are endless opportunities, but it must start from a business need,” told Khullar.

Contacts

Jukka Virkkunen, Partner, Digital Workforce, +358 50 670 47, jukka.virkkunen@digitalworkforce.fi
Gaurav Khullar Head of AI, Digital Workforce, +358 50 482 1216 gaurav.khullar@digitalworkforce.fi

About Digital Workforce

Digital Workforce is the only company specialising in Intelligent Process Automation services on an industrial scale. Our intelligent digital workers automate knowledge work processes in large organizations freeing up the time of human employees for more valuable work. The deployment of digital workers requires no changes to the existing information systems. Digital Workforce was founded in the summer of

2015 and it currently employs over 150 IPA specialists in Finland, Sweden, Norway, Denmark and Poland. www.digitalworkforce.eu