The Finnish Tax Administration selects Digital Workforce as its software robotics supplier

Digital Workforce has signed a service agreement with the Finnish Tax Administration to provide the organization with an extensive RPA-platform (Robotic Process Automation). The acquisition covers the licensing and delivery of software robots, solution training, support, maintenance and expert services. The RPA-platform is utilized across the entire Tax Administration.

The use of software robotics to automate the Tax Administration’s work processes has been investigated and tested since 2015. Through these investigations, the Tax Administration has identified RPA business benefits that include: reduction of costs and errors, more harmonized operations, inter-system integrations and increased process speed. All the identified benefits support the Tax administration’s strategic goals and translate into improvements in customer service.

As an Intelligent Process Automation (IPA) service provider, Digital Workforce has the flexibility to complement the capabilities of its software robots by extending its services – according to its customers’ needs – to cover other intelligent technologies.

Digital Workforce selected as the strategic partner to Finland’s largest healthcare district: HUS prepares to ramp up the use of software robots to boost efficiency and service quality

Digital Workforce has been selected as the strategic partner to Finland’s largest healthcare district following a competitive bidding. Digital Workforce will deliver software robots to Helsinki and Uusimaa healthcare district (HUS) as a cloud service, which can also be used to automate CE-marked clinical processes. The estimated total value of the acquisition is up to 1 300 000 euros.

Digital Workforce’s cloud-based digital workers enable the safe and agile automation of both administrative and clinical processes at HUS. Aside from software robotics, new technologies such as Machine Learning and Artificial Intelligence (AI) may be introduced to grow the digital workers’ capabilities in the future.

Digital Workforce is Finland’s leading processes automation service provider in both private and public healthcare. In addition to HUS, the company delivers digital workers to multiple other Finnish healthcare operators such as Espoo, Istekki, 2 M-IT, Eksote and PSHP.

More information

Tiina Leivo, Head of Healthcare
Digital Workforce
+358 50 1928

Intelligent Process Automation: A short glossary

Intelligent Process Automation, IPA

Intelligent Process Automation (IPA) refers to the practice of process automation with solutions that involve smart attributes. IPA solutions are tailored to the specific requirements of the target process by combining technologies like, chat bots, computer vision, machine learning and robotic process automation software.

Robotic Process Automation, RPA

Robotic Process Automation (RPA) refers to process automation with software robots. The robots are programmed to use the applications required for the execution of the target process in the same way as a human operator would. They always follow pre-programmed rules and are easy to integrate into existing business processes.

Software robot

Software robot is a software application that is used in robotic process automation to replace the actions of a human worker interacting with the user interface of a computer system. Software robots may have some vendor specific attributes, but implementing these technologies never requires changes to existing systems.

Enterprise RPA

Enterprise RPA refers to the use of RPA technology in a large and industrial manner to achieve automation requirements of a large enterprise. Enterprise RPA solutions are scalable, easily managed and maintained. These features are achieved by specialized services such as: managing component libraries that allow the re-use of automation objects, expert support, staff training, following and managing RPA performance, support in setting up internal robotic center of excellence.

Business Process Automation, BPA

Business Process Automation refers to a high-level strategy that aims to streamline all business processes. It involves recording – and re-designing- all processes within the business to digital format and then integrating them with an automation software.

Digital worker/ Virtual worker

Digital or virtual worker refers to a software robot that takes over a process or task otherwise performed by human workers. Digital workers deliver Robotic Process Automation (RPA) services where the used technology is a pre-programmable software.

Intelligent digital worker

An intelligent digital worker is a technology platform that combines pre-programmed software robots with different cognitive technologies. An intelligent digital worker is able to handle processes that consist of more complex tasks involving unstructured data and interpretation. Intelligent digital workers are used to deliver Intelligent Process Automation (IPA) services.

Robotic Center of Excellence, CoE

Robotic Center of Excellence (CoE) is the organization’s management center for the use of automation technologies. The job of the CoE-team is to create, measure and manage a virtual workforce that supports the organization’s strategic goals.

Robotic Desktop Automation, RDA

Robotic Desktop Automation (RDA) refers to computer-specific automation that is applied to speed-up or enhance the performance of a human worker using the desktop. While RPA technologies can be referred to as virtual workers, RDA technologies work hand-in-hand with their human counterpart and thus may be called virtual assistants.

Optical Character Recognition, OCR

Optical character recognition (OCR) refers to the conversion of images of typed or hand written text into machine encoded text. OCR programs analyze scanned-in images to detect light and dark areas in order to identify alphabetic letters and numeric digits. When a character is recognized, it is converted into code. OCR is often being used to digitize typed or handwritten information.

Natural Language Processing, NLP

Natural Language Processing (NLP) technologies enable computers to process large amounts of natural (human) language data. NLP technologies typically rely on machine learning to help them automatically learn new rules.

Computer Vision

Computer Vision technologies are used to enable computers to gain high-level understanding from digital images or videos. These technologies seek to automate tasks that would otherwise require the human visual system.


Chatbots are computer programs that can conduct a natural language conversation. They are designed to simulate a human conversation partner convincingly either via auditory or textual means. Depending on the level of sophistication of the solution, chatbots can make use of NLP technologies or analyze keywords.

Machine Learning, ML

Machine Learning (ML) gives computers the ability to “learn” (i.e. progressively improve performance on a specific task) by processing data. ML technologies can “learn” under supervision, i.e. learn general rules to map inputs to outputs based on a set of example inputs and their desired outputs. The “learning” may also be unsupervised, in which case no examples are given to the learning algorithm. Instead, it is left on its own to find structures from its inputs. Unsupervised learning can be a goal in itself (discovering hidden patterns in data) or a means towards an end (feature learning).

Cognitive Computing, CC

Cognitive Computing (CC) describes technology platforms that involve cognitive technologies such as machine learning, natural language processing, computer vision, and chatbots. The purpose of cognitive computing is to combine these technologies to find meaning from and understand a data set at a higher level. Rather than just pure data or sensor streams, cognitive computing can deal with symbolic and conceptual information. Cognitive computing enables computers to interpret information extracted from large data sets, while humans remain in charge of the decision process.

Artificial Intelligence, AI

AI is loosely used as an umbrella term for all cognitive technologies that enable computer systems to perform tasks normally requiring some form of human intelligence. A true AI machine would combine these different technologies in such a way that it would have augmented intelligence, surpassing humans in accuracy and insight. The individual technologies, on the other hand, that are performing tasks by simulating a specific area of human intelligence are called cognitive technologies.

Virtual Reality and Augmented Reality, VR/AR

Virtual Reality technologies are being used to create simulated environments. These technologies allow the user to experience the simulation around them – as they were part of it – not just looking in from the outside. Augmented Reality (AR) integrates digital information with live video or the user’s environment in real time to augment the video with artificially added elements or effects.

Business Process Management (Suite), BPM(S)

A business process management suite (BPMS) is a set of automated tools for designing, implementing and improving activities to accomplish a specific organizational goal. BPMS is designed to support the entire process improvement life cycle from process discovery, definition, monitoring and analysis, and through ongoing optimization. BPMS tools allow the organisations to redesign or re-engineer the whole process or set of processes and often also the related IT systems (unlike RPA which is solely using existing IT- system without changes).

Enterprise Cognitive Systems, ECS

Enterprise Cognitive Systems (ECS) are a form of cognitive computing. They are focused on action, not insight, and their intention is to assess what to do in a complex business situation. ECS makes evidence-based suggestions about how the business can achieve its goals. It does so by finding past situations similar to the current situation, and extracting the repeated actions that best influence the desired outcome.


Digital Workforce is the only company purely specialising in Intelligent Process Automation services on an industrial scale in the Nordic countries. We automate the routines of computer based knowledge work and liberate human employees’ time for more productive and important tasks. Learn more about us and our services on

RPA company Digital Workforce receives CE Mark and appoints Head of Healthcare

The leading RPA company in the Nordics, Digital Workforce, has received CE Mark for its Robot as a Service concept. To support the growing market demand in healthcare, the company has appointed Head of Healthcare, MD, PhD and M.Sc. (Econ.), Tiina Leivo.

Leivo will be responsible for leading and developing the CE marked Robot as a Service concept in the primary markets of healthcare in the Nordic countries. Leivo joins from Terveystalo, the largest healthcare service company in Finland, where she was the Director of Ophthalmology Health Services.

“The potential and need for fast automation is huge in healthcare. It has been one of our key customer segments from the beginning. Tiina Leivo brings a wealth of strategic and operational experience, new perspective and profound industry knowledge to our team,” said Heikki Länsisyrjä, one of the founders of Digital Workforce.

“I want to be involved in creating new solutions. And, I see how a real change in healthcare can be achieved through IT and change in work processes. Robotic Process Automation is an excellent way to make healthcare more efficient. I am familiar with the healthcare processes and can help customers identify areas, where robotics would be of great help to them,” explained Tiina Leivo.

Digital Workforce’s Robot as a Service delivers digital workers i.e. software robots from a cloud-based service. The company’s digital workers have automated processes in healthcare, such as registering examination referrals, reporting laboratory results and staff resourcing in home care, which also took victory in an international innovation competition. Customers can easily monitor the work of digital workers on their mobile devices.

The company’s Robot as a Service is the first cloud-based RPA service in the EU that can deliver CE-marked automation solutions. The CE marking signifies that the service can be utilized also to automate clinical processes that are regulated by the European Medical Devices Directive (93/42/EEC and 629/2010) and the legislation on the medical devices.

“In Sweden, all healthcare processes that digital workers automate, require a CE Mark. In Finland, a CE Mark is needed when automation is used in clinical processes. We now have a CE marked concept and automation experience from tens of healthcare processes. Our digital workers bring measurable results in weeks without any required changes to the existing IT systems. The healthcare organisations
have welcomed the digital workers with a great excitement and interest,” added Leivo.


Heikki Länsisyrjä, Partner, Digital Workforce, +358 50 558 7801,

Tiina Leivo, Head of Healthcare, Digital Workforce, +358 50 1928,

Digital Workforce

Digital Workforce is the only company purely specialising in RPA services in the Central-Northern European region. Our digital workers automate the routines of computer based knowledge work freeing up the time of human employees for more productive and important tasks. The deployment of digital workers requires no changes to the existing information systems. Digital Workforce was founded in the summer of 2015 and it currently employs over 80 RPA specialists in Finland, Sweden, Norway, Denmark and Poland.

Press release: Digital Workforce sets up the first Robotic Process Automation (RPA) competence centre in Poland

Press Release May 29, 2017

Digital Workforce sets up the first Robotic Process Automation (RPA) competence centre in Poland

The leading RPA company in the Nordics, Digital Workforce, has established a new office in Lodz, Poland to strengthen its Central-Northern European reach and to expand its network of RPA specialists to meet the growing market demand.

Until now, Digital Workforce has had offices in Helsinki and Stockholm. From Lodz, the company seeks to find competent and talented RPA developers and consultants to meet the growing market demand for knowledge work automation.

“We selected Lodz because it is home to many universities and attracts a diverse and technologically-fluent workforce. We have now recruited our first ten developers and our target is to employ 30 people by the end of 2017, and doubling that in 2018. As RPA is new to most, we will train our people with the market leading tools and technologies,” tells Mika Vainio-Mattila, one of the founders of Digital Workforce.

Digital Workforce brings new kind of digital expertise to the region. With the help of RPA organisations are able to create a new kind of workforce, a virtual workforce. The virtual workforce consists of digital workers, software robots that take care of the time-consuming and dull routines of computer-based knowledge work. The more organisations learn to utilise digital workers, the more efficient they become.

There are many major banks, insurance companies, Business Process Outsourcing providers and Shared Service Centres operating in the area – all key customer segments for the company.

“By establishing a footprint in Lodz, we are also able to better serve our customers in the Central-Northern European region. Overall, we see Poland as a big business opportunity, since RPA is now taking first steps and many large organisations will soon start evaluating and exploiting the potential for automation,” describes Mika Vainio-Mattila.

Robotic Process Automation is one of the leading technologies to carry out knowledge work and process automation speeding up the digital transformation. The utilisation of RPA has grown rapidly in the past 12 months and the growth is accelerating.

Contact information
Mika Vainio-Mattila, Partner, Digital Workforce, mobile + 358 40 752 0617,

Digital Workforce
Digital Workforce is the only company purely specialising in RPA services in the Central-Northern European region. Our digital workers automate the routines of computer based knowledge work freeing up the time of human employees for more productive and important tasks. The deployment of digital workers requires no changes to the existing information systems. Digital Workforce was founded in the summer of 2015 and it currently employs over 60 RPA specialists in Finland, Sweden and Poland.